Terms and Policies
Thank you for your preference, Easy Clean values your home and appreciates your business.
There is no term limit to this agreement between the client or Easy Clean. You may cancel your cleaning
service at any time for residential service and for commercial service you may terminated within 30 days
written notice. Easy Clean also reserves the right to cancel the service provided at any time.
We are bonded, insured, and licensed. Our staff is uniformed for safety reinsurance.
100% Satisfaction Guaranteed! If for some reason something does not meet your approval please inform
us within 24 hours and we will make arrangements to have the problem corrected at no additional cost. Easy clean will only guarantee work that was completed and paid in full by the client.
Each team is supervised by a team leader who is responsible to ensure cleaning is done to your satisfaction.
If for any reason a regularly scheduled appointment needs to be cancelled that please provide us with a
24 hour notice in advance. We will charge a $50 cancellation fee if a 24 hour notice is not provided. All
calls cancelations will be scheduled during business hours only.
PAYMENT FOR SERVICES:
Payment for cleaning services is due in full at time of service. We accept payment in the following forms:
Credit Cards, Cash and Personal Checks please make a payment an a close envelope.
Please make checks payable to Easy Clean.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.
However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are not
satisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning
and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24
hours in advance so we may allow the extra time needed at your home and give you a quote for the
EQUIPMENT & SUPPLIES
We provide all the necessary equipment and supplies to provide top quality cleaning. The staff utilize
strict- color coding micro fiber cleaning cloths for the rooms, bathrooms and kitchen due to the cleaning
products utilized in those areas to prevent cross contamination.
Because of the nature of our business our staff is required to touch virtually everything in your home.
We are as careful as possible; however, if something does get damaged while cleaning your home, our
staff are instructed to call our office at once and to leave a note advising you of the incident. We will
also follow-up with a phone call to determine the best course of action. In the event an item is damaged
or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items
destroyed must be demonstrated in order that a settlement may be determined. Easy Clean is not
responsible for damage due to faulty or improper installation of items. Please inform us if any items in
your home require this type of attention. Examples would be: broken or improperly installed blinds,
tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed
and ready to clean without causing harm.
The most tragic form of damage is something irreplaceable either monetary or sentimentally valued.
Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or
Most of our customers either provide us with a key or hide one in a lock box on the premises on house
cleaning day. But other methods of entry can be agreed upon. If you have a security system, please
make necessary arrangements to give us access to your home on your scheduled day. Some customers
set up a guest or temporary code for us. All keys are marked for identification with a code # (no address
or customer name is used) our policy is to lock the door while we are cleaning and to not allow access to
unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen
We would appreciate if items were picked up off the floor and dressers and counters were organized
before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash,
jewelry and other small valuables. We also ask in the summer months if you could set your air
conditioner at an appropriate temperature. If for some reason you do not want a particular room
cleaned, please just leave a note or close the door of that particular room.
Pets are not a problem. However, we do need to know if you have them and we would like to have the
pet’s name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home.
If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a
house if they believe an animal is a threat. Please remember that pets may behave differently if a family
ITEMS THAT WE WILL NOT CLEAN/CANNOT DO:
We have instructed our staff to leave certain items untouched, such as items or areas containing any
body fluids. Our staff can not climb higher than a step stool, work on the outside of your home, move
furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or
children-related services, or empty diaper pails.
We do not provide service on New Year’s Day, Easter, Thanksgiving, Christmas Eve day and Christmas
HIRING OF CLEANING STAFF
All of our staff has signed a Non-Compete agreement with Easy Clean. They are prohibited from
soliciting business from any client on his/her own behalf or on behalf of any third party during their
contract with Easy Clean or for 1year following termination of contract, You agree not to hire past or
present staff of Easy Clean for a period of not less than 1 year from the date the staff member last
Although a gratuity is not expected or required, the team members certainly welcome it! A great way to
show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the
members of the team. You may leave a cash gratuity for the team (preferred method) or add the
gratuity to your payment by specifying the amount on the check.